Frequently Asked Questions

Who is Christopher Pop-In-Kins?

He's a Christmas Elf who loves to play with Kids! Christopher Pop-In-Kins is the magical elf who loves kids as much as Santa does. That's why Santa granted him one special wish: to be with your children before Santa makes his yearly rounds. In his spare time, Christopher Pop-In-Kins is much like your own child. He loves to be outside with his friends making snow angels, sledding down big hills and throwing snow balls. Sometimes he even shares his favorite peppermint candy with Rudolph and the other reindeer. But none of this makes Christopher as happy as the days between Thanksgiving and Christmas Eve when Santa lets him visit children all over the world.

Will Christopher Pop-In-Kins be at the Elf Express train event?

Of course, it would not be a holiday event without him!  Christopher Pop-In-Kins will be popping into Manchester, VT on December 17 & 18, to play hide-and-seek and share in the excitement of the season.  He'll be here with his elves boarding up the passengers for a ride of a life time on the ELF EXPRESS. Join Christopher and his friends on a fun-filled, sing-along mini-performance adventure with the elves of Burr and Burton and the Manchester Lions. This is a family adventure you won’t want to miss! 

Will you have the Christopher Pop-In-Kins books available the day of the event?

Yes, Christopher Pop-In-Kins books will be available the day of the event while they last.  Christopher Pop-In-Kins remains one of the oldest, most loved Christmas elves available today. In late November, Santa sends Christopher Pop-In-Kins into the children's world to visit boys and girls and share in the excitement of the holiday season.   Bring Christopher Pop-In-Kins into your home for the holidays and create treasured memories your family will remember forever.   

Why must I make ticket reservations in advance?

Space is limited for the weekend event.  To best serve our guests and ensure that they are able to enjoy every aspect of the ride, we require non-refundable advance ticket reservations for admission.

Where do I purchase my tickets?

Ticket reservations may be purchased online at Ticket forms will be available at several locations in Manchester.

Where do I pick up my tickets?

After purchasing your ticket reservations online, you will receive email confirmation.  Our friendly working elves will be on hand for your ticket pickup the day of the event at the ELF booth.  Just give us your name and scheduled time and we will have those tickets ready!  We suggest picking them up at least 45 minutes before boarding.

Are there any refunds or exchanges if I cannot attend? 

There are no refunds or exchanges.  We recommend that you verify your dates with family and friends before purchasing your tickets.  Tickets are only valid for the event date and time for which they were issued.

What happens in the case of inclement weather?

This event is rain or shine!   We do everything in our power to remain open for all event dates. The Elf Express Train does not close for winter weather and does not give refunds or exchanges to those who are unable to attend their scheduled ride due to weather conditions.

Do I need to purchase for a child under the age of 2?

No, you do not need to purchase a ticket for a child under the age of 2.  They will only be allowed to sit on your lap.

What time should I arrive?

Plan to get to r.k. Miles Depot station 1 hour before boarding to allow for parking (free) and secure your tickets.  There will be attendants to help you find parking and walk to the train. You will board the train 10 minutes before your scheduled time.  There is no indoor waiting room at this station, so we encourage you to dress warmly.

Where exactly is The Elf Express Train located?

Manchester is located in the southern part of Vermont. Signs will lead you to r.k. Miles Depot, 670 Depot, Manchester, VT 05254.

Will there be food and memorabilia at the event?

Yes, there will be refreshments and treats for sale.

My child has food allergies and cannot have certain treats?

Only you can make a decision as to what your child can and cannot eat.  If your child has allergies, we suggest you bring your own snack.

What else is there to do in Manchester?

The area has many wonderful restaurants, a myriad of shopping for every age & budget and magnificent recreational opportunities such as skiing and hiking.

Is there lodging available?

Manchester offers a variety of wonderful hotels, bed and breakfasts and other lodging, including many with weekend packages for this special event.  Please click on our lodging/meal button for recommendations.

Are there bathroom available?

There will be portable toilets.  (There are no bathrooms on the train, so please use the portable toilets before boarding.)

How should we dress?

Check the weather forecast, but Vermont winters call for you to dress warmly and wear boots. The trains are heated, so we suggest you dress in layers.

Is this event wheel chair and stroller accessible?

We are sorry, but the cars are not ADA accessible, there is no wheelchair lift and strollers cannot be accommodated.  Please email at for more information to see if we can accommodate you. Seeing Eye dogs are welcomed, but personal pets are not allowed.

Can I take photos with Mr. and Mrs. Claus, the conductors and the elves? 

Yes, we encourage you to take photos with all of them before and after the trip.  There will be many photo opportunities that you won’t want to miss!   



All items subject to change


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