Frequently Asked Questions

Why must I make ticket reservations in advance?

Space is limited for the weekend event.  To best serve our guests and ensure that they are able to enjoy every aspect of the ride, we require non-refundable advance ticket reservations for admission.

Where do I purchase my tickets?

Ticket reservations may be purchased online at www.ManchesterLionsElfTrain.com. Ticket forms will be available at several locations in Manchester.

Where do I pick up my tickets?

After purchasing your ticket reservations online, you will receive email confirmation.  Our friendly working elves will be on hand for your ticket pickup the day of the event at the ELF booth.  Just give us your name and scheduled time and we will have those tickets ready!  We suggest picking them up at least 45 minutes before boarding.

Are there any refunds or exchanges if I cannot attend? 

There are no refunds or exchanges.  We recommend that you verify your dates with family and friends before purchasing your tickets.  Tickets are only valid for the event date and time for which they were issued.

What happens in the case of inclement weather?

This event is rain or shine!   We do everything in our power to remain open for all event dates. The Elf Express Train does not close for winter weather and does not give refunds or exchanges to those who are unable to attend their scheduled ride due to weather conditions.

Do I need to purchase for a child under the age of 2?

No, you do not need to purchase a ticket for a child under the age of 2.  They will only be allowed to sit on your lap.

What time should I arrive?

Plan to get to r.k. Miles Depot station 1 hour before boarding to allow for parking (free) and secure your tickets.  There will be attendants to help you find parking and walk to the train. You will board the train 10 minutes before your scheduled time.  There is no indoor waiting room at this station, so we encourage you to dress warmly.

Where exactly is The Elf Express Train located?

Manchester is located in the southern part of Vermont. Signs will lead you to r.k. Miles Depot, 670 Depot, Manchester, VT 05254.

Will there be food and memorabilia at the event?

Yes, there will be refreshments and treats for sale.

My child has food allergies and cannot have certain treats?

Only you can make a decision as to what your child can and cannot eat.  If your child has allergies, we suggest you bring your own snack.

What else is there to do in Manchester?

The area has many wonderful restaurants, a myriad of shopping for every age & budget and magnificent recreational opportunities such as skiing and hiking.

Is there lodging available?

Manchester offers a variety of wonderful hotels, bed and breakfasts and other lodging, including many with weekend packages for this special event.  Please click on our lodging/meal button for recommendations.

Are there bathroom available?

There will be portable toilets.  (There are no bathrooms on the train, so please use the portable toilets before boarding.)

How should we dress?

Check the weather forecast, but Vermont winters call for you to dress warmly and wear boots. The trains are heated, so we suggest you dress in layers.

Is this event wheel chair and stroller accessible?

We are sorry, but the cars are not ADA accessible, there is no wheelchair lift and strollers cannot be accommodated.  Please email at LionsElfExpress@gmail.com for more information to see if we can accommodate you. Seeing Eye dogs are welcomed, but personal pets are not allowed.

Can I take photos with Mr. and Mrs. Claus, the conductors and the elves? 

Yes, we encourage you to take photos with all of them before and after the trip.  There will be many photo opportunities that you won’t want to miss!